You said, we did

We want to make sure we make the most of your feedback and listen to your views so that we can improve local services. Here are some examples….

Topic

York Street Medical Practice

You said

York Street provides primary care services for people who are homeless, refugees or asylum seekers. The contract with the current providers of this service is due to end. In order to ensure users of the service and other stakeholders had input into the design of the future service at York Street an engagement project was undertaken.

We did

The engagement was carried out by Leeds Involving People on behalf of Leeds South and East CCG. The responses were pulled together into a final report. This report was used to design the new service and inform the reprocurement process. Please see report here.

Topic

Primary Care Strategy

You said

Following a workshop, a report summarising the discussions held by a range of stakeholders, including members of the public, practice staff, Councillors and other Commissioning colleagues was written. The report can be found here. The workshop was based on the findings of an earlier engagement with members of the public which identified a number of themes for exploration. These engagement activities are now informing the way that primary care is being planned and delivered across Leeds South and East.

 

 

We did

The results of the workshop were pulled together into a report. This report will be used to pull together the Primary Care Strategy, which will be available at a later date. Once the strategy has been written, further engagement/consultation will take place to ensure patients, the public and other stakeholders have a say.

Topic

Community Beds

You said

The Community Bed Service provides rehabilitation in a homely environment for people who do not need to go into or remain in hospital but cannot be cared for safely at home. The Leeds Community Bed Strategy made a number of recommendations to improve the service.

In 2014 a survey and interviews were used to gather the thoughts and experiences of patients, carers and relatives using community beds in Leeds. We asked about patient satisfaction with the current service, views of the strategy and for people’s needs and preferences in the future.

We did

You can see what we did here.

Topic

Whinmoor Practice

You said

Whinmoor Practice was closing and patients were invited to attend either Ashfield Medical Practice or Park Edge Medical Practice during the period following this closure.  However, the contract to provide the GP service at Ashfield and Park Edge was due to end on 30 June.  Consequently we wanted to ask patients about their preferred options of either registering formally with Ashfield or Park Edge, or of registering with a nearby practice.  We undertook a survey of patients who were registered with Whinmoor Practice and the report can be seen here.

You Said:  Patients had many comments about the practices, levels of care and booking appointments and these are all detailed in the report which you can view here.  Overall, your preferred option was to stay with Ashfield and Park Edge Practice as you currently do. This was seen as the most convenient option.

We did

We did:  We are sending out a letter to patients asking them to formally register with either Ashfield Medical Practice or with Edge Park, or to register with another practice of your choice, and we will provide a list of alternative practices for patients to consider.

Topic

#3things Engagement Project

You said

As part of the CCG commissioning intention process, the Engagement Team recently asked our population: ‘What three things could you do to help the improve the NHS?’.  We have never asked this question before and we felt it could be a positive way of encouraging people to start thinking and taking responsibility for their own health.

We did

As well as speaking to 1116 people we also photographed 26 people to give the project a “face”.  These images can be seen here and the summary report can be accessed here.  If you would like to read the full report this can be accessed here.

Topic

Perinatal Mental Health Project

You said

The CCG have been focusing on the Perinatal Mental Health project in line with The Leeds Maternity Strategy, 2015.  The aim of the project  is to develop services that support the emotional and mental wellbeing of women who are pregnant, and ensure that those who experience any emotional problems during or after their pregnancy are well supported and offered the best care.  For a copy of the full engagement report please contact Helen Butters at hbutters@nhs.net. You can find a summary here.

We did

Topic

Closure of York Road Medical Practice

You said

Following the retirement of Dr Sooltan in March 2016, the One Medical Group have provided GP services to registered patients on a temporary contract. This was to allow the CCG time to look at options for the future of the practice.

Unfortunately, there were no other GPs who wished to take over the practice in its current form and the building itself is not suitable to deliver modern healthcare services. As there are no consulting rooms on the ground floor and no lift to the first floor where the rooms are, it does not meet the necessary building standards and cannot be considered as a suitable place for patients to be treated. A decision was made to close the practice in the spring 2017.

We did

Between June and July 2017, NHS Leeds South and East CCG carried out a patient engagement exercise to look at the preferences of patients. This was to ensure patients were given all the support and information they need to register with another practice before the closure of York Road.

You can read the report into this engagement and what patients said here.

Topic

West Yorkshire and Harrogate Stroke Services

You said

The engagement work, led by Healthwatch, took place between Jan and Mar 2017 and was about the sustainability of quality stroke services and reducing the incidence of stroke happening in the first place, wherever possible.

Over 1500 people gave their views via an online survey, outreach sessions with voluntary and community groups, and interviews with people in GP practices, rehabilitation units, stroke wards, and libraries.  Stroke consultants also took part in sessions so that people could hear first-hand about the care and support available from health professionals.

You can read the engagement report and other information here

We did

The engagement findings suggest further work is needed to reduce differences in the services people receive, so that no matter where people live and what time of day they are admitted to hospital, they are able to receive high quality stroke services. We need to maximise the opportunities to further improve quality of life for people whilst also reducing a person’s chance of living with a disability afterwards. We recognise that ongoing care should be provided at locations closer to where people live, and people should be transferred to these as soon as possible after initial treatments. Consultation will follow early in 2018, if appropriate.

We will keep you updated here as this further work develops.

Topic

Quality Improvement Scheme 2015/16 Engagement

You said

In order to evaluate the Quality Improvement Scheme, Leeds South and East CCG were keen to hear feedback from patients who had recently had their annual review of a long term condition at their GP practice.

We did

Click here to find out what they said and what we did.

Topic

Cancer survivorship and treatment

You said

Leeds South and East CCG wanted to hear from people about their views on receiving an annual review and whether there are any unmet needs with regards to cancer survivorship and treatment.

We did

Click  here to find out what people said and what we have done.

Topic

Cows milk intolerance

You said

Leeds South and East CCG, on behalf of the city, reviewed the pathway for people using the Cow’s Milk Intolerance Service.

We did

Click here to find out what people said and what we have done.