You said, we did

We want to make sure we make the most of your feedback and listen to your views so that we can improve local services. Here are some examples….

Topic

York Street Medical Practice

You said

York Street provides primary care services for people who are homeless, refugees or asylum seekers. The contract with the current providers of this service is due to end. In order to ensure users of the service and other stakeholders had input into the design of the future service at York Street an engagement project was undertaken.

We did

The engagement was carried out by Leeds Involving People on behalf of Leeds South and East CCG. The responses were pulled together into a final report. This report was used to design the new service and inform the reprocurement process. Please see report here.

Topic

Primary Care Strategy

You said

Leeds South and East CCG is changing the way it is doing things. In April 2016 CCGs were given the responsibility for commissioning primary care (general practice). With this greater emphasis on general practice the CCG has to write a strategy (plan) which describes what we need to do to. We wanted to involve as many people as possible in putting the strategy together. We have already listened to GPs. This workshop was aimed at patient groups and the voluntary and community sector. The workshop collected the views of all those who attended in a series of activities.

 

 

We did

The results of the workshop were pulled together into a report. This report will be used to pull together the Primary Care Strategy, which will be available at a later date. Once the strategy has been written, further engagement/consultation will take place to ensure patients, the public and other stakeholders have a say.

Topic

Community Beds

You said

The Community Bed Service provides rehabilitation in a homely environment for people who do not need to go into or remain in hospital but cannot be cared for safely at home. The Leeds Community Bed Strategy made a number of recommendations to improve the service.

In 2014 a survey and interviews were used to gather the thoughts and experiences of patients, carers and relatives using community beds in Leeds. We asked about patient satisfaction with the current service, views of the strategy and for people’s needs and preferences in the future.

We did

You can see what we did here.

Topic

Whinmoor Practice

You said

Whinmoor Practice was closing and patients were invited to attend either Ashfield Medical Practice or Park Edge Medical Practice during the period following this closure.  However, the contract to provide the GP service at Ashfield and Park Edge was due to end on 30 June.  Consequently we wanted to ask patients about their preferred options of either registering formally with Ashfield or Park Edge, or of registering with a nearby practice.  We undertook a survey of patients who were registered with Whinmoor Practice and the report can be seen here.

You Said:  Patients had many comments about the practices, levels of care and booking appointments and these are all detailed in the report which you can view here.  Overall, your preferred option was to stay with Ashfield and Park Edge Practice as you currently do. This was seen as the most convenient option.

We did

We did:  We are sending out a letter to patients asking them to formally register with either Ashfield Medical Practice or with Edge Park, or to register with another practice of your choice, and we will provide a list of alternative practices for patients to consider.

Topic

#3things Engagement Project

You said

As part of the CCG commissioning intention process, the Engagement Team recently asked our population: ‘What three things could you do to help the improve the NHS?’.  We have never asked this question before and we felt it could be a positive way of encouraging people to start thinking and taking responsibility for their own health.

We did

As well as speaking to 1116 people we also photographed 26 people to give the project a “face”.  These images can be seen here and the summary report can be accessed here.  If you would like to read the full report this can be accessed here.

Topic

Perinatal Mental Health Project

You said

The CCG have been focusing on the Perinatal Mental Health project in line with The Leeds Maternity Strategy, 2015.  The aim of the project  is to develop services that support the emotional and mental wellbeing of women who are pregnant, and ensure that those who experience any emotional problems during or after their pregnancy are well supported and offered the best care.  For a copy of the full engagement report please contact Helen Butters at hbutters@nhs.net. You can find a summary here.

We did

Topic

Quality Improvement Scheme 2015/16 Engagement

You said

In order to evaluate the Quality Improvement Scheme, Leeds South and East CCG were keen to hear feedback from patients who had recently had their annual review of a long term condition at their GP practice.

We did

Click here to find out what they said and what we did.

Topic

Cancer survivorship and treatment

You said

Leeds South and East CCG wanted to hear from people about their views on receiving an annual review and whether there are any unmet needs with regards to cancer survivorship and treatment.

We did

Click  here to find out what people said and what we have done.

Topic

Cows milk intolerance

You said

Leeds South and East CCG, on behalf of the city, reviewed the pathway for people using the Cow’s Milk Intolerance Service.

We did

Click here to find out what people said and what we have done.